Shipping policy

1. Overview & General Conditions

By visiting our site and/or purchasing from ONNO, you engage in our "Service" and agree to be bound by the following terms and policies.

We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to update, change, or replace any part of these policies by posting updates to our website. It is your responsibility to check this page periodically for changes.

2. Products & Inventory Availability

  • Product Accuracy: We make every effort to display product colors, features, and images as accurately as possible. However, actual colors and appearance may vary slightly depending on your device screen settings or minor manufacturer adjustments.

  • Stock & Pricing: Prices for our products are subject to change without notice. Because items are fulfilled directly through specialized supplier networks, product availability is subject to rapid changes. In the event an item becomes out of stock after an order is placed, we will notify you immediately and issue a full refund.

3. Order Processing & Cancellations

  • Order Processing Window: Orders are submitted for automated or manual supplier fulfillment within [12–24 hours] of purchase.

  • Cancellations & Order Edits: Because orders are routed to fulfillment centers quickly, cancellation requests or address modifications must be made within [12 hours] of placing your order by contacting support@onnomade.com . Once an order has been processed or dispatched by our supplier, it cannot be canceled or modified.

4. Shipping & Delivery

  • Fulfillment: Orders may be dispatched from various international or domestic fulfillment centers depending on stock availability and item location.

  • Split Shipments: Orders containing multiple items may arrive in separate packages with individual tracking numbers at different times.

  • Delivery Timelines: Estimated shipping times are listed at checkout and in our Shipping Policy. ONNO is not liable for delayed packages caused by carrier bottlenecks, weather events, or local customs clearance holds.

  • Customs & Import Duties: International shipments may incur customs fees, tariffs, or import duties levied by the destination country. These charges are the sole responsibility of the buyer.

5. Returns, Replacements & Refunds

  • Return Window: Eligible items can be returned within [14/30] days of package delivery.

  • Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Damaged or Incorrect Items: If your item arrives damaged, defective, or incorrect, please notify us at support@onnomade.com within [48 hours] of receipt with clear photos or video of the issue. We will arrange a replacement or issue a full refund at no additional cost to you.

  • Non-Returnable Items: Final sale items, gift cards, and personalized/custom goods are non-refundable unless defective.

6. Limitation of Liability

[Your Store Name] shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products, or from unauthorized access to or alteration of your transmissions or data.

7. Customer Contact Information

For questions regarding our store policies, order inquiries, or support, please reach out to us:

  • Email Support: support@onnomade.com

  • Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

  • Business Address: Studio 41 B Bucharest